FAQS

1. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

We ship worldwide via Australia Post. Shipping takes 1-10 business days depending on your location, and check out option of choice.

Please check our "Shipping" page for shipping details.

2. ARE SEXY DRESS CO. SIZES STANDARD?

Sexy Dress Co. sizing is standard to the Australian size chart. However, every style will vary. Most items will come through as either XS, S, M, L, XL XXL. Most garments will stretch to suit your unique silhouette, so If you are unsure please reach out to info@sexydressco.com and we would be more than happy to assist with sizing.

3. HOW DO I FIND OUT THE MATERIALS OF THE GARMENT?

The material list of each garment is located in the description label attached individually.

4. CAN I CANCEL OR MAKE CHANGES TO MY ORDER ONCE IT HAS BEEN PLACED?

No, but dont worry we can still help. Once your order has been placed no amendments nor cancellations can be made on your end ( the system wont allow it), including billing and shipping details. We are also unable to combine orders. Please contact us at info@sexydressco.com the moment the incorrect order has been placed, and we will assist in rectifying in the back end.

5. CAN I RETURN MY ITEM?

We do exchange, not refund ( unless faulty)!

6. DO I HAVE TO PAY FOR POSTAGE IF I RETURN MY ITEM?

Yes, you will have to cover the postage cost to return any garments to us if approved (exceptions will be granted if Sexy Dress Co. is at fault, for example for any faulty garments or dispatch errors. This will need to be negotiated through our Customer Care staff via info@sexydressco.com)

7. WHAT IS A PRE-ORDER?

A Pre Order is the term used when an item is currently out of stock or not previously in stock, but we still have access to this item for your convenience. The estimated date of delivery will be displayed under the description of a pre-order product. Please check our Pre-Order collection for your latest coming arrivals. This is also our way to help you save by ordering directly from the suppliers with the best price!

8. HOW DO I CONTACT SEXY DRESS CO.?

You can contact us via email, or on our "Contact Us" page.
Email: info@sexydressco.com

9. DO YOU HAVE A PHYSICAL STORE ?

Sexy Dress Co. are only currently online! We hope in the near future to have a store near you !

10. HOW DOES A CREDIT NOTE WORK?

Received a store credit issued by one of our Sales Team members ? Use your special unique code delivered to only you, at checkout when re-purchasing, or exchanging an item. This credit note will simply apply the given amount noted and adjust your price at check-out. Should you have any issues with your check out code feel free to email info@sexydressco.com stating your order number & unique code.

11. HOW CAN I TRACK MY SHIPMENT?

Need your track your package ? Head to Aus Post tracking and simply type in your tracking number to receive updates on your purchase.

12. WHICH COUNTRIES DO YOU SHIP TO?

Sexy Dress Co. shops WORLD-WIDE!! Enter your address at check out for shipping rates and details! Our warehouse is based in Sydney, Australia, so shipping times may vary depending on your location.

13. HOW DO I CHANGE THE CURRENCY?

Need to change currency for your purchase? Head to the top right-hand corner and click AUD for a drop down menu of options. If you do not see your currency available please email info@sexydressco.com.

14. DO YOU WHOLESALE?

Looking to wholesale Sexy Dress Co.?
For all inquiries regarding becoming a stockist and private label manufacturing, please email us info@sexydressco.com

15. SECURITY & DISPATCH DELAYS

We take a firm stance against credit card fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.

If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery timeframe is subject to the dispatch date.

16. PO BOXES & PARCEL LOCKERS

We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will be held and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be canceled and refunded.

17. ANYTHING NOT COVERED ABOVE?